Legal & Policies

1. Comprehensive 1-Year Hardware Coverage

Every genuine Glamiora device comes with a 1-year limited warranty protecting against manufacturer hardware defects from the date of original retail purchase. This covers all internal circuitry, LED light diodes, microcurrent delivery systems, and internal power malfunctions.

2. Exclusions and Limitations

The warranty does not cover:

• Damage resulting from accidental drops, physical impact, or gross negligence.
• Water submersion or liquid damage (unless the device is explicitly rated IPX7 waterproof).
• Damage caused by unauthorized repairs, modifications, or disassembling the device.
• Damage from using incompatible charging cables or rapid-charging power bricks exceeding the specified voltage.
• Normal wear and tear, cosmetic damage, scratches, or color fading.

3. Claim Process

To initiate a warranty claim, please contact support@glamiora.com with your original Order ID, serial number of the device, and a brief video clearly demonstrating the malfunction. If approved, Glamiora will either repair the defect at no charge, exchange the product with a product that is new or equivalent to new in performance, or refund the original purchase price.

1. Order Processing

All Glamiora orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, containing your secure tracking number.

2. Standard Delivery Timeframes

Due to the high demand for our premium clinical devices and our secure international fulfillment hubs, standard delivery currently takes 8 to 15 business days from the date of dispatch. We utilize priority logistical routes to ensure your package arrives as swiftly and safely as possible.

3. Tracking & Visibility

Once your order is handed over to the carrier, you will receive a tracking link via email. Please allow up to 48 hours for the tracking portal to update with the initial scan. If your package has not arrived within the 15 business day window, please contact our support team with your order number.

4. Customs, Duties & Taxes

Glamiora covers standard shipping costs, however, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Glamiora is not responsible for these charges if they are applied and are your responsibility as the customer.

1. Information We Collect

To provide our premium e-commerce services, we collect necessary personal information including your name, billing address, shipping address, email address, phone number, and payment information (processed securely via Stripe). We also automatically collect device information, IP addresses, and browsing behavior on our website to optimize the user experience.

2. How We Use Your Information

We use your information exclusively to:

• Process, fulfill, and ship your orders through our logistical partners (e.g., CJ Dropshipping).
• Communicate with you regarding order tracking, customer support, and returns.
• Screen our orders for potential risk or fraud (in particular, your IP address).
• With your explicit consent, provide you with marketing communications regarding new products or promotions.

3. Payment Security & PCI Compliance

Glamiora does not store your credit card information directly on our servers. All transactions are tokenized and processed through Stripe, an industry-leading Payment Card Industry Data Security Standard (PCI DSS) Level 1 compliant gateway.

4. Sharing Your Personal Information

We only share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use WooCommerce to power our online store and essential shipping APIs to route your package. We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

5. Data Retention & Your Rights

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. If you are a European resident (GDPR) or California resident (CCPA), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us to exercise this right.

1. Overview

This website is operated by Glamiora. Throughout the site, the terms "we", "us" and "our" refer to Glamiora. Glamiora offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Medical Disclaimer

The devices and topical products sold by Glamiora are intended for cosmetic and aesthetic purposes only. The information provided on this website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or before using our devices if you are pregnant, have a pacemaker, or have pre-existing skin conditions.

4. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

5. Fulfillment & Dropshipping Disclosure

Glamiora utilizes trusted global fulfillment partners and dropshipping networks to deliver our products efficiently. Shipping timeframes provided at checkout are estimates. We are not liable for delays caused by customs processing, carrier logistics, or force majeure events.

6. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.